Delete your Owelz account

This page explains how to delete an account you use in the Owelz customers app, the Owelz Instructor app or the Studio Owner app, all published by Owelz, operated by Khaled Kandil ("Owelz"). It also covers accounts used on owelz.com.

Customer accounts (the Owelz app)#

You can delete your account yourself, in the app:

1. Open the Owelz app and sign in.
2. Tap the ⋮ menu at the top of the screen and choose My account.
3. Scroll to Delete your account, tap Delete account, type your email address to confirm, and tap Delete account again.

If you can no longer sign in, email support@owelz.com from the address on your account and ask us to delete it. We confirm by email once it is done, within 30 days at the latest.

What is deleted#

Your Owelz account itself — the login you use in the app and on owelz.com:

• The name, email address, phone number and date of birth on your Owelz account.
• Your password, every active sign-in on every device, and any unused password-reset link.
• The phones registered for your notifications, so nothing is pushed to them any more.
• Your profile photo: it is removed from each studio's record of you, and the stored picture is deleted.
• The link between your account and each studio you joined.

Anything still in progress is wound up when the account is deleted: your bookings in classes that have not started are cancelled as if you had cancelled them yourself, you leave every waiting list, and a payment transfer still waiting for a studio's review is withdrawn. Classes that have already started stay as history.

The email address can then be used for a new account.

What is kept, and for how long#

Each studio you joined keeps its own record of you as its client — the name, email and phone number it holds for you, and your bookings, attendance, packages, payments, vouchers and the history of what was done in the studio (but not your photo, which is deleted). The studio needs these for its accounts and legal obligations. Apart from the photo, deleting your Owelz account does not delete or change them; it only removes your app's access to them. If you sign up again later with the same email address — or a studio sends you a new invitation to the app and you accept it — each studio's record is linked to the new account again.

To have a studio remove its records, contact the studio. If it does not respond, email us.

Copies of your account data in our backups are cleared within 90 days.

Instructor accounts (the Owelz Instructor app)#

Your Owelz instructor account is one sign-in for every studio you teach for, so deleting it goes through us:

1. Email support@owelz.com from the address on your account, with the subject Delete my instructor account.
2. Tell us which studios you teach for.
3. We confirm by email once it is done, within 30 days at the latest.

What is deleted#

• Your sign-in: email address, password and every active session.
• The phones registered for your notifications.
• Your public instructor page on owelz.com: photo, bio, certifications and the link to your page from each studio.

What is kept, and for how long#

Each studio keeps its own staff record of you: the classes you taught, attendance, and pay calculated for you. A studio can also stop you teaching there on its own, which ends your access to that studio without deleting your account. The studio needs these for its accounts and legal obligations. Reviews that clients left for classes stay with the studio, without your profile. Security logs and backups are cleared within 90 days.

Studio owner and admin accounts (the Studio Owner app and dashboard)#

Studio Owner uses the same sign-in as the studio dashboard. Accounts are created by the studio, not in the app:

• An admin can be removed by the studio owner in the dashboard under Staff → Admins; that deletes the admin's sign-in, sessions and notification phones.
• A studio owner who wants to close the studio's account, or delete their own sign-in, emails support@owelz.com from the address on the account. We confirm by email once it is done, within 30 days at the latest.

The studio's business records (customers, sales, attendance, payroll) are kept or deleted as agreed with the studio owner when the studio account is closed. Copies in our backups are cleared within 90 days.

Questions#

Email support@owelz.com. The privacy policy explains how we handle personal data.