حظر الأعضاء

Profile → More actions → Block member. A reason is required, between 3 and 500 characters.

A blocked member:

• cannot book, in the app or at the desk — the booking panel says so;
• cannot check in;
• cannot leave reviews;
• keeps everything else: their packages, credits, history and profile are untouched.

The profile carries a banner from then on — Blocked on 14 March by Sara — repeated late cancellations after final warning — and they appear in the Blocked tab on Customers with the reason, the date and who did it.

Unblocking#

Unblock on the profile or in the blocked list, with a confirmation. They can book and check in again immediately. Both the block and the unblock are in the member's History with who and when — which matters if the decision is ever questioned.

Deleting a member#

Deletion is available on the profile and is permanent. In almost every case it is the wrong tool: a deleted member takes their attendance and payment history with them, which changes your past revenue and retention numbers. Block, or let them churn.

Next#

What your members see from their side: the member app →