Vouchers

A voucher is a code like KY-7Q4M-9X2P for a percentage or a fixed amount off any package, until a date you set. Each code works once. Vouchers come in campaigns, and a campaign is one of two kinds:

• Given — you choose a group of customers and each gets their own code the moment you create it, in the app, by push and by email. The code is theirs alone: a customer who types someone else's code is told it belongs to another customer.
• Sold — you set a price, and the desk sells vouchers one at a time. The money goes into the wallet like a package sale. Whoever holds a sold code can use it, so it works as a gift.

Create a campaign#

Open Promotions, the Vouchers tab, then New voucher:

1. Name it, and choose the Discount: a Percent (admins up to 20%, the owner up to 50%) or a Fixed amount in your currency, to the cent (such as EGP 200 or EGP 199.50). Only the owner can give away a fixed amount; admins can sell one. A voucher works on any package.
2. Set valid until. After that date, unused codes stop working.
3. Choose Given or Sold:
   • Given: pick the customers — a group Owelz already knows (such as Everyone who ever bought, Churned or Regulars, with its day range where it has one, in one branch or all) or customers you pick by name. Before you create it, Owelz shows how many customers will get a code.
   • Sold: set the price the desk charges for one voucher.
4. Optionally write the line customers read with their code, in English and Arabic.

Sell one at the desk#

On the customer's profile, open the Offers tab and choose Sell voucher. Pick the voucher, how they paid (cash or a digital payment source) and, if you have several branches, the branch the sale counts at. The code appears straight away to copy or read out, and the customer gets it in the app and by email. Anyone whose role can sell packages can sell vouchers.

How customers use a voucher#

A voucher is typed wherever a promo code goes:

• In the customers app and on customer.owelz.com, customers see their vouchers under My vouchers on their profile, with the code, the discount and the end date. Use it opens the packages with the code ready: whichever package they choose, it is applied, and the transfer request is for the discounted price. Paying by transfer, the Voucher code field is always there to type a code into. The notification that brings a voucher opens the same page, and the Packages page reminds them when they have one to use.
• At the desk, when you sell a package, type the code in the Voucher code field, whatever the payment (cash or a digital payment source). The price updates before you confirm.

A code is typed as it was made, dashes included — capitals or small letters both work, and spaces before or after it are ignored. The price with a voucher is to the cent: 15% off EGP 1,234.50 is EGP 1,049.32 (the percentage is rounded up in the customer's favour), and EGP 200 off EGP 1,234.50 is EGP 1,034.50. A fixed amount never takes a price below zero: with a voucher worth more than the package, the customer pays nothing, has nothing to transfer, and you still confirm the request. On a package the customer has an offer for, they pay the lower price; the voucher is only used if it gave the lower one. The purchase receipt names the voucher, its discount and the price before and after it, and the campaign's Discount given adds up what was really taken off.

Follow a campaign#

Each campaign shows how many codes were issued, redeemed and voided, what sold vouchers brought in, and the discount given. Its list of codes shows who holds each one, who used it and when, and which codes are waiting on a transfer. Filter it by Not used yet, Used, Void or, once the campaign is over, Expired. From there you can Void a code that is not used yet, or End voucher to stop the whole campaign. Voiding a sold code pays the buyer back: the price comes off the wallet the way it went in — out of the cash box if it was cash — and the code shows as void. A code waiting on a customer's transfer cannot be voided until you confirm or refuse that transfer. Creating, selling, voiding and ending vouchers are all recorded in the studio's Activity log. The customer's profile shows their vouchers in the Offers tab, and sold vouchers appear in the wallet as Voucher.